The following terms and conditions constitute a legally binding contract (this “Agreement”) between you

(“you” or “your”) and Printful, Inc., a Delaware corporation that governs all use by you of the printful.com

website (the “Site”) and the services available on or at the Site (taken together with the use of the Site,

the “Services”). We’ll refer to Printful and all of its subsidiaries and affiliated companies collectively as

“Printful”, “we”, “our”, “us”, etc. Printful is a print-on-demand company for businesses that want to

outsource the printing and delivering component. Printful white-label prints and dropships products

(“Products”) directly to you and your customers (“Customers”).

The Services are offered subject to your acceptance without modification of all of the terms and conditions

contained herein. We also have other policies and procedures including, without limitation, Shipping,

Return Policy, Privacy Policy and others. Those policies contain additional terms and conditions, which

apply to the Services and are part of this Agreement. YOUR USE OF THE SITE CONSTITUTES YOUR

ACCEPTANCE OF AND AGREEMENT TO BE BOUND BY THIS AGREEMENT. FURTHERMORE, BY

PLACING AN ORDER FOR PRODUCTS OR SERVICES FROM THE SITE, YOU ACCEPT AND ARE

BOUND BY THIS AGREEMENT. If you do not agree to this Agreement, do not use the Site or any other

Services.

If you use our Services only for your personal use, you are considered a “User”. If you use our Services to

execute orders or deliver Products to third parties (including Customers), you are considered a “Merchant”.

REGARDLESS IF YOU ARE A USER OR MERCHANT, SECTION 18 OF THIS AGREEMENT REQUIRES

THAT ALL DISPUTES (AS DEFINED BELOW) ARISING FROM OR RELATING TO THIS AGREEMENT

BE RESOLVED BY ARBITRATION ON AN INDIVIDUAL BASIS, RATHER THAN BY JURY TRIAL OR

CLASS ACTIONS, EXCEPT AS OTHERWISE PROVIDED BY SECTION 18. IF YOUR COUNTRY OF

RESIDENCE IS IN THE EUROPEAN ECONOMIC AREA THIS APPLIES TO ANY ACTION YOU MAY

WANT TO BRING AGAINST PRINTFUL IN THE UNITED STATES.

1. Access & Membership

In order to enjoy all of Printful’s benefits, you may register your account and become a member

(“Member”). Membership requires that you register on the Site (including by truthfully filling out all

required personal information). You may opt out of marketing and promotional activities, including emails.

You may cancel your membership at any time by canceling it online on the Site. To complete registration,

you shall provide a name, surname, email address and password. You may never use another user’s

Printful account without permission from that user. You are solely responsible for the activity that occurs

on your account, and you must keep your account password secure. You must notify Printful immediately

of any breach of security or unauthorized use of your account. Although Printful will not be liable for your

and your Customer’s losses caused by any unauthorized use of your account, you may be liable for the

losses of Printful and others due to such unauthorized use.

Printful may change, suspend or discontinue the Services, Products, fees, charges, terms at any time,

including the availability of any feature or content, but without affecting orders for European Economic

Area Users which Printful has already confirmed. Printful may also impose limits on certain features and

Services or restrict the User’s access to parts or all of the Services without notice or liability. If you are an

individual (rather than an organization or entity), then you certify to Printful that you are at least 18 years

of age, however, if you are an individual residing in Japan, you certify to Printful that you are at least 20

years of age. If you are using the Services on behalf of an organization or entity then you certify that you

are legally authorized and permitted to bind such organization or entity to this Agreement and use the

Services. Notwithstanding the aforementioned, you agree to take full responsibility for your selection and

use of the Services. This Agreement is void where prohibited by law, and the right to access or use the

Services is revoked in such jurisdictions.

2. Modifications

Without affecting orders for European Economic Area Users which Printful has already confirmed Printful

reserves the right, at its sole discretion, to modify this Agreement and its terms, as well as the fees and

other charges for our Services, at any time. All such modifications will become effective immediately after

Printful posts them on the Site. You shall be responsible for reviewing and becoming familiar with all such

modifications, and you agree to review the terms of this Agreement each time you access or use the Site

so that you are aware of any modifications made to this Agreement. Use of the Site and other Services by

you after Printful posts the modifications on the Site constitutes your acceptance of the terms and

conditions of this Agreement, as modified. If you do not agree to the modified terms, you are not

authorized to access or use the Site or other Services, and you must send Printful a written notification,

including via email (and your Printful account will be deleted), to close your account within 30 days of

notice.

3. Content

All content (including all information, images, pictures, data, text, photographs, graphics, messages, and

other materials, hereinafter “Content”) that you post, submit, upload, display, sell or use, hereinafter

“post”, using our Services is your content. We don’t make any claim(s) to it. That includes anything you

post using our Services (like your Content, images, shop name, your customer reviews, comments, videos,

usernames, etc.).

1. Responsibility for the Content. You understand that you are solely responsible for the Content

that you post on or through the Services. You represent that you have all necessary rights to the

Content, including all necessary rights to post it or use it on your Products sold, manufactured, or

warehoused by Printful. You also represent that you’re not infringing or violating any third party’s

rights by posting the Content or using the Content on your Products sold, manufactured, or

warehoused by Printful.

2. Permission to Use the Content. Printful agrees that any Content that you post using our Services

will remain yours. This means that we will never use your Content except with your express

permission or as otherwise provided in this Agreement.

3. Rights You Grant Printful. By posting your Content, you grant Printful a non-exclusive, worldwide,

royalty-free, irrevocable, sub-licensable, perpetual license to use, display, edit, modify, reproduce,

distribute, store, and prepare derivative works of your Content to provide the Services and to

promote Printful and/or your Printful store, or the Services in general, in any formats and through

any channels, including across any Printful Services, third-party website, advertising medium and/or

social media. You agree and represent that you have the rights to grant this license to us.

4. Reporting Unauthorized Content. Printful respects intellectual property rights and follows

intellectual property laws. We are committed to following appropriate legal procedures to remove

infringing content from the Service(s).

5. Intellectual Property. Printful respects your work and empowers you to express your voice and

ideas. We ask that you respect the work and creative rights of others. You need to either own the

Content you post to Printful, or have the express authority to post it. Content must comply with right

of publicity, trademark and copyright laws, and all other applicable state and federal laws.

6. Trademarks and Infringement of Intellectual Property. We are committed to following

appropriate legal procedures to remove infringing content from the Services. Printful will try to

accommodate and not interfere with standard technical measures used by copyright owners to

identify and protect their works. Printful reserves the right to do any or all of the following at any

time at our sole discretion: (i) immediately suspend your use of the Services; and/or (ii) remove,

block, and disable access to any of your Content that is alleged to infringe the intellectual property

rights of others. When we receive proper notice of intellectual property infringement (via email

content@printful.com or otherwise), Printful strives to respond quickly by removing, blocking, or

disabling access to the allegedly infringing material. When Printful removes, blocks or disables

access in response to such a notice, Printful makes a reasonable attempt to contact the allegedly

infringing party, provide information about the notice and removal, and, in cases of alleged

1. DMCA Cooperation: Printful’s copyright infringement notice and Content

removal policies and procedures are intended to comply with the requirements

and obligations of service providers under the Digital Millennium Copyright Act

(DMCA). To the extent any requirements and obligations of service providers

under the DMCA change or are different than set forth herein, Printful’s policies

and procedure may likewise change in accordance with the DMCA requirements

and obligations of service providers.

2. Counter DMCA Notifications: If Printful receives a DMCA counter notification, Printful will

send a copy of the counter notice to the original complaining party. Unless the copyright

owner files an action seeking a court order against the allegedly infringing party and informs

Printful of this action, the removed, blocked, or disabled material may be replaced or access

to it may be restored 10-14 business days after delivery of the counter notice to the original

complaining party. If an action is filed, any Content removed, blocked, or disabled shall

remain removed, blocked or disabled at the sole discretion of Printful.

3. Repeat Infringement: Printful may terminate account privileges of Members that are

subject to repeat notices of intellectual property infringement as determined by Printful at its

sole discretion.

7. Copyright and Trademark Responsibility. You agree and represent by accepting this Agreement

and using our Services that you own all rights (including copyrights) for the Content you post, or if

you are not the owner, that you have express authority and written permission to use and reproduce

the Content in connection with the Services, and that you have all of the rights required to post your

Content. Likewise, by accepting this Agreement and using our Services, you agree and represent

that you own all trademarks, service marks, trade dress, and trade names incorporated into the

Content you post, or if you are not the owner, that you have express authority and written

permission to use, post, and reproduce such marks, trade dress, and trade names in connection with

any Content and the Services provided under this Agreement.

8. Inappropriate, False, or Misleading Content. This should be common sense, but there are

certain types of Content we don’t want submitted to our Services (for legal reasons or otherwise).

You agree that you will not post any content that is abusive, threatening, defamatory, obscene,

vulgar, illegal or otherwise offensive or in violation of any part of this Agreement. You also agree not

to post any Content that is false or misleading or uses the Services in a manner that is fraudulent or

deceptive.

4. Use of Services

We grant you a limited, non-exclusive, non-transferable, and revocable license to use our Services,

platforms, and integrations subject to this Agreement and the following restrictions in particular:

1. Don’t Use Our Services to Break the Law. You agree that you will not violate any laws in

connection with your use of the Services. This includes any local, state, federal, and international

laws that may apply to you or Printful. For example, it’s your responsibility to obtain any permits or

licenses that your store may require; you must not engage in fraud, theft, anti-competitive conduct,

threatening conduct, or any other unlawful acts or crimes against Printful, another Printful user, or a

third party. You also agree that you are not the target of trade, financial, and economic sanctions,

and that you do not appear on a sanctions-related list, including lists maintained by the U.S.

Department of Treasury’s Office of Foreign Assets Control (“OFAC”), the U.S. Department of State,

the U.S. Department of Commerce, the European Union, or Her Majesty’s Treasury of the United

Kingdom. You also agree that you will not export, reexport, or otherwise transfer Printful’s Products

to countries or territories that are the target of comprehensive embargoes or sanctions (including

Cuba, Iran, Syria, North Korea, and the Crimea region) or parties on the sanctions-related lists

referenced above. You agree not to use the Services: (i) to impersonate or attempt to impersonate

Printful, any other Printful Party (as defined below), or any other person or entity; or (ii) for the

purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing

them to inappropriate content or otherwise. The following are collectively referred to as the “Printful

Parties”: (a) Printful, (b) Printful’s subsidiaries, affiliated companies, and joint ventures, and (c) the

officers, directors, members, managers, equity holders, agents, and employees of Printful and its

subsidiaries, affiliated companies, and joint ventures.

2. Don’t Try to Harm Our Systems. You agree not to interfere with or try to disrupt our Services, for

example by distributing a virus or other harmful computer code into our platforms, third party

services, or other programs or systems our clients may use to promote their Products. You agree

not to use the Services: (i) to send, knowingly receive, upload, download, use, or re-use any material

which does not comply with this Agreement; or (ii) to engage in any other conduct that restricts or

inhibits anyone’s use or enjoyment of the Services, or which, as determined by us, may harm any

Printful Party or expose any of them to liability. You agree that Printful reserves the right to audit

our platforms (systems) to ensure integrity and compliance with this Agreement, at the sole

discretion of Printful.

3. Follow Brand Guidelines. The name “Printful”, our iconography, phrases, logos, and designs that

we use in connection with the Products or Services we provide are trademarks, service marks, or

trade dress of Printful in the US, European Union, and all other countries, that are used for

proprietary purposes at our sole discretion. Except as expressly provided in this Agreement, Printful

does not grant you any rights to use its trademarks, service marks, or trade dress. You may state in

connection with the Services or Products provided by Printful that Printful provided such Services or

Products. If you use any of our trademarks in reference to our Products or Services, you must

include a statement attributing that trademark to us. You must not use any of our trademarks: (i) in

or as the whole or part of your own trademarks; (ii) in connection with activities, Products or

Services which are not ours; (iii) in a manner which may be confusing, misleading or deceptive; or

(iv) in a manner that disparages us or our information, Products or Services (including the Site).

Printful reserves the right to request you to immediately remove any such misused iconography,

phrases, logos, and designs at our sole discretion.

4. Share Your Ideas. We love your suggestions and ideas! They can help us improve your experience

and our Services. Any unsolicited ideas or other materials you submit to Printful (not including your

Content or Products you sell or warehouse through our Services) are considered non-confidential

and nonproprietary to you. By submitting those ideas and materials to us, you grant us a nonexclusive, worldwide, royalty-free, non-revocable, sub-licensable, perpetual license to use and

publish those ideas and materials for any purpose, without compensation to you at any time.

5. Communication Methods. Printful will provide you with certain legal information in writing. By

using our Services, you’re agreeing to our communication methods which describe how we provide

that information to you. This simply means that we reserve the right to send you information

electronically (by email, etc.) instead of mailing you paper copies (it’s better for the environment).

Under California Civil Code Section 1789.3, Users from the State of California are entitled to the

following specific consumer rights notice:

The Complaint Assistance Unit of the Division of Consumer Services of the California Department of

Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento,

CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210. You may contact us at:

Printful, Inc.

11025 Westlake Dr., Charlotte, NC 28273

support@printful.com

6. Digital Items. Digital items (like mockups, templates, images and other design assets) and texts

created in connection with the Products and/or Services we offer and their intellectual property

rights belong exclusively to Printful. Digital items and any results may only be used in connection

with the advertising, promoting, offering and sale of Printful’s Products and may not be used for

other purposes or in conjunction with products from other manufacturers.

5. Content and Services

1. Items Your Clients Purchase Through Our Sites. You understand that Printful cannot and

does not make any warranties about your Content, stores, or what you sell to your Customer

that we may warehouse. Any legal claim related to a Product your Customers purchase must be

brought directly against you as the seller of the Product. You release Printful from any claims

related to Products sold by you through our Services, including claims for misrepresentations by

you to your Customers or claims for physical injury or property damage by any of your Products

that are warehoused for you by Printful.

2. Content You Access. Your Customers may come across materials that they find offensive or

inappropriate while using our Services. We make no representations concerning any content

posted by others through the Services. Printful is not responsible for the accuracy, copyright

compliance, legality, or decency of content posted by others that you accessed through the

Services. You release us from all liability relating to that content.

3. Third-Party Services. Our stores on our Site(s) may contain links to third-party websites or

services that we don’t own or control (for example, links to Facebook, Twitter, and Pinterest).

You may also need to use a product or service of one of our subcontractors or other third

parties in order to use some of our Services (like a compatible mobile device to use our mobile

apps). When you access these third-party services, you do so at your own risk. The third parties

may require you to accept their own terms of use. Printful is not a party to those agreements;

they are solely between you and the third party. You agree that Printful will not be liable to you

in any way for your use of these third party services.

4. Services. Printful is dedicated to making our Services the best they can be, but we’re not

perfect and sometimes things can go wrong. You understand that our Services are provided “as

is,” with all faults and without any kind of warranty (express or implied), except for the

warranties provided with respect to Products in Section 6 below. TO THE FULLEST EXTENT

PERMITTED BY LAW, WE ARE EXPRESSLY DISCLAIMING ANY AND ALL WARRANTIES OR

CONDITIONS OF NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A

PARTICULAR PURPOSE, AS WELL AS ANY WARRANTIES OR CONDITIONS IMPLIED BY A

COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE, WITH

RESPECT TO OUR SERVICES, EXCEPT FOR THE WARRANTIES OR CONDITIONS

PROVIDED WITH RESPECT TO PRODUCTS IN SECTION 6 BELOW. SOME JURISDICTIONS

DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR CONDITIONS, SO THE

ABOVE LIMITATIONS MAY NOT APPLY TO YOU. We do not guarantee that:

1. the Services will be secure or available at any particular time or location – Printful shall

not be liable for any delays, interruptions or loss of data in connection with the use of our

Site and Services. Printful shall strive to ensure that the Services are carried out in other

locations in case it is not possible to carry them out at the location the Services were

initially intended to be performed at.

2. any errors for which Printful is responsible will be corrected;

3. the Services will always be free of viruses or other harmful materials; or

4. the results of using the Services will meet your expectations.

You use the Services solely at your own risk.

5. LIABILITY LIMITS. TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PRINTFUL

NOR ANY OTHER PRINTFUL PARTY SHALL BE LIABLE TO YOU OR YOUR CUSTOMERS

FOR ANY LOST PROFITS OR REVENUES, DIMINUTION IN VALUE, OR FOR ANY

CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL, EXEMPLARY, ENHANCED, OR

PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO THE SERVICES OR THIS

AGREEMENT, REGARDLESS OF (I) WHETHER ANY OF THE FOREGOING DAMAGES WERE

FORESEEABLE, (II) WHETHER OR NOT YOU WERE ADVISED OF THE POSSIBILITY OF

INCURRING ANY OF THE FOREGOING DAMAGES, (III) THE LEGAL OR EQUITABLE

THEORY (CONTRACT, TORT, OR OTHERWISE) UPON WHICH THE CLAIM IS BASED, AND

(IV) ANY SPECIFIC CIRCUMSTANCES OF YOU AND/OR YOUR CUSTOMER. THE LIABILITY

OF THE PRINTFUL PARTIES WILL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL

AMOUNT PAID BY YOU FOR THE SERVICE THAT YOU HAVE PURCHASED OR USED

THROUGH THE SITE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR

LIMITATION OF INCIDENTAL, CONSEQUENTIAL OR CERTAIN OTHER DAMAGES, SO THE

ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.

6. Limited Warranty on Products

Does not apply to Users residing in the European Economic Area.

1. Limited Warranty. We warrant that, at the time of delivery of a Product to a User or the

Merchant’s Customer, the Product will not be materially defective or damaged (the “Limited

Warranty”).

2. Who May Use This Warranty? Printful extends the Limited Warranty only to Users and

Merchants. All Limited Warranty coverage terminates if the User or the Merchant’s Customer

sells or otherwise transfers a Product.

3. What Does This Warranty Not Cover? This Limited Warranty does not cover any damage to

or defect in a Product caused by any of the following: (a) you or third parties; (b) any improper

handling (including during shipping), use or storage of the Product; (c) any failure to follow any

Product instructions; (d) any modifications to the Product; (e) any unauthorized repair to the

Product; or (f) any external causes such as accidents, fire, flood, “acts of God” or other actions

or events beyond our reasonable control; or (g) any costs or expenses related to the loss of use

of the Product or any other costs or expenses not covered by this Limited Warranty. This

Limited Warranty does not cover any items supplied by third parties, size exchanges or buyer’s

remorse.

Finally, as noted elsewhere in this Agreement, we unfortunately cannot guarantee that the colors and

details in our website images are 100% accurate representations of a Product, and sizes might in some

cases be approximate. Accordingly, this Limited Warranty does not cover such matters.

1. What Is The Period Of Coverage? This limited warranty starts on the date of the delivery of

the Product to the User or the Merchant’s Customer and lasts for thirty (30) days (the “Warranty

Period”). For the avoidance of doubt, Printful acknowledges that according to some jurisdictions

the User may be entitled to a longer Warranty Period.

2. What Are Your Remedies Under This Warranty? With respect to any materially defective

or damaged Product, we will, in our sole discretion, either: (a) replace such Product (or the

defective or damaged part of the Product) free of charge, or (b) refund the purchase price paid

to us by the User or the Merchant along with the shipping fees corresponding to the defective or

damaged Products.

3. How Do You Obtain Warranty Service? Promptly following delivery of a Product, you or

your Customer (if you are a Merchant) will inspect the Product. If a Product is materially

defective (including any error by Printful in printing) or damaged upon receipt, or if you

received the wrong Product, then in order to be eligible for service under this Limited Warranty,

you must submit a claim within the Warranty Period in compliance with our Return Policy. If you

are a Merchant, your Customer should contact you regarding any defective or damaged Product

and with respect to any delivery of the wrong Product.

4. LIMITATION OF LIABILITY. THE REMEDIES DESCRIBED IN THIS SECTION 6 ARE YOUR SOLE

AND EXCLUSIVE REMEDIES (AND OUR ENTIRE LIABILITY) FOR ANY BREACH OF THIS LIMITED

WARRANTY. OUR LIABILITY FOR A DEFECTIVE OR DAMAGED PRODUCT SHALL UNDER NO

CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT RECEIVED BY US FOR THE PRODUCT, NOR

SHALL WE UNDER ANY CIRCUMSTANCES, TO THE FULLEST EXTENT PERMITTED BY LAW, BE

LIABLE FOR ANY LOST PROFITS OR REVENUES, DIMINUTION IN VALUE, OR FOR ANY

CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL, EXEMPLARY, ENHANCED OR PUNITIVE

DAMAGES OR LOSSES ARISING OUT OF OUR PRODUCTS, REGARDLESS OF (I) WHETHER ANY OF

THE FOREGOING DAMAGES WERE FORESEEABLE, (II) WHETHER OR NOT YOU WERE ADVISED OF

THE POSSIBILITY OF INCURRING ANY OF THE FOREGOING DAMAGES, (III) THE LEGAL OR

EQUITABLE THEORY (CONTRACT, TORT, OR OTHERWISE) UPON WHICH THE CLAIM IS BASED,

AND (IV) ANY SPECIFIC CIRCUMSTANCES OF YOU AND/OR YOUR CUSTOMER. SOME

JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR

CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO

YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE

OTHER RIGHTS, WHICH VARY FROM JURISDICTION TO JURISDICTION. WE LIMIT THE DURATION

AND REMEDIES OF ALL IMPLIED WARRANTIES OR CONDITIONS WITH RESPECT TO OUR

PRODUCTS, INCLUDING WITHOUT LIMITATION THE WARRANTIES OR CONDITIONS OF

MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO THE DURATION OF THE

WARRANTY PERIOD. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN

IMPLIED WARRANTY OR CONDITION LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

7. Your rights in the case of lack of conformity

If you are a User residing in the European Economic Area, the legal guarantees established by Directive

1999/44/EC on consumer sales and guarantees below apply to the sale of our products. Consequently, you

have the right, free of charge, to get the products repaired (or replaced) within the limits provided by the

law, or, in case of failure of one of the remedies above to have an appropriate reduction in the price of the

products, or the contract cancelled. Delivery costs for returning the product to be repaired or replaced

under this clause shall be borne by Printful, as well as any costs related to the delivery to you of the

repaired or replaced product.

8. Responsibility of Site members and visitors

Violation of this Agreement or any other rules will result in the termination of your Printful account.

Printful and its designees shall have the right (but not the obligation) in their sole discretion to pre-screen,

refuse, or remove any Content that is available via the Services. Without limiting the foregoing, Printful

and its designees shall have the right to remove, block, and disable any Content. You agree that you must

evaluate and to the extent permitted by law bear all risks associated with the use of any Content, including

any reliance on the accuracy, completeness, or usefulness of such Content. In this regard, you

acknowledge that you may not rely on any Content created by Printful or submitted to Printful, including

without limitation information in Printful collaborations, posts and in all other parts of the Printful Services.

Without limiting other remedies, we may limit, suspend or terminate our Services and your account,

prohibit access to our Site, delay, remove, block, or disable hosted Content, and take technical and legal

steps to keep you off the Site if we think that you are creating problems, causing possible legal liabilities,

breaching this Agreement, or acting inconsistently with the letter or spirit of our policies. We also reserve

the right to cancel unconfirmed accounts or accounts that have been inactive for extended periods of time.

You are responsible for providing Printful with accurate and truthful information (including but not limited

to your name and surname if you are a User or retail price if you are a Merchant). If you have provided

Printful with inaccurate or false information, (a) you shall be liable to Printful for damages and losses

(including but not limited to taxes) arising out of such inaccurate or false information, (b) you shall

reimburse such damages and losses (including but not limited to taxes) to Printful, and (c) Printful shall

have the right to charge you for such damages and losses (including but not limited to taxes) and

otherwise limit or suspend your access to the Services.

9. Payments and fees

You may choose to save your billing information to use it for all future orders and charges associated with

Printful Products and/or Services. In such case, you also acknowledge and agree that this information will

be stored and processed by third party PCI DSS compliant service providers.

When you order a Product, or use a Service that has a fee, you will be charged, and you agree to pay, the

fees in effect at the time the order is placed. We may change our fees from time to time (for example,

when we have holiday sales, offer you a discount of base product prices, etc.). We may choose to

temporarily change the fees for our Services for promotional events or new Services, and such changes

are effective when we post the temporary promotional event or new Service on the Site or inform you

individually. The sale will be submitted for processing and you will be charged as soon as you confirm it.

You may then receive an email from us.

By placing an order through the Site, you are confirming that you are legally entitled to use the means of

payment tendered and, in the case of card payments, that you are either the cardholder or have the

cardholder’s express permission to utilize the card to effect payment. In case of an unauthorized use of a

payment method, you will be personally liable for, and shall reimburse Printful for damages resulting from

such unauthorized use.

With regard to payment methods, you represent to Printful that (i) the billing information you supply to us

is true, correct, and complete and (ii) to the best of your knowledge, charges incurred by you will be

honored by your financial institution (including but not limited to credit card company) or payment service

provider.

If you or your Customer makes any return which does not comply with our return policies (which are

described here), you will reimburse Printful for its losses, which consist of fulfillment costs and chargeback

handling fees (up to $15 USD per chargeback).

We may refuse to process a transaction for any reason or refuse to provide Services to anyone at any time

at our sole discretion. We will not be liable to you or any third party by reason of refusing or suspending

any transaction after processing has begun.

Unless stated otherwise, you may choose currency from the options available at the Site in which all fees

and payments will be quoted. You are responsible for paying all fees, payments and applicable taxes

associated with our Site and Services. After receiving your order you may receive an email from us with

the details and description of the Products ordered. Payment of the total price plus taxes and delivery

must be made in full before the dispatch of your Products.

Printful at its sole discretion may offer you various discounts, as well as change, suspend or discontinue

them at any time. You may find more information about the available discounts at the Site, in the

marketing and promotional emails or via other channels or events Printful may use or participate in.

10. Taxes

Aside from the limited circumstances set out below, you are responsible for (and shall charge) all

applicable taxes, such as but not limited to sales taxes, VAT, GST and others, and duties associated with

the Products (if and as applicable).

In some states in the US and countries, Printful may collect the applicable taxes from you as the seller and

pay this to the relevant tax authority (if and as applicable).

In certain cases you are required to provide a valid exemption certificate such as Resale certificate, VAT ID

or ABN.

11. Shipping

Once you have confirmed your order, it might not be possible to edit or cancel it. If you want to change

some parameters, Customer addresses, etc., please check whether such an option is available in your

account. We are not bound to make such modifications to your order, but we will do our best on a case-bycase basis.

The risk of loss of, damage to and title for Products pass to you upon our delivery to the carrier. It shall be

your (if you are a User) or your Customer’s (if you are a Merchant) responsibility to file any claim with a

carrier for a lost shipment if carrier tracking indicates that the Product was delivered. In such case Printful

will not make any refunds and will not resend the Product. For Users in the European Economic Area the

risk of loss of, damage to and title for Products will pass to you when you or a third party indicated by you

has acquired the physical possession of the Products.

If carrier tracking indicates that a Product was lost in transit, you or your Customer may make a written

claim for replacement of (or credit to the Member’s account for) the lost Product in compliance with

Printful’s Return Policy. For Products lost in transit, all claims must be submitted no later than 30 days

after the estimated delivery date. All such claims are subject to Printful investigation and sole discretion.

12. Description of products

While many component parts of our Products are standard, all Products available for purchase are

described on their specific page on our Site. We always try to represent each design as accurately as

possible via photography and copy points provided by designers, artists or photographers.

We have a policy of continuous Product development so we can provide you with what we consider the

best design combined with best performance, and thus reserve the right to amend the specifications of

Products, their price, packaging, and any Service associated at any time, without prior notice. Before

ordering, we invite you to have a close look at the Product description and design.

We use our best efforts to provide you with the best images and descriptions, but unfortunately cannot

guarantee that colors and details in website images are 100% accurate representations of the product,

and sizes might in some cases be approximate.

Sometimes during the manufacturing process Products can be damaged. Obviously we won’t knowingly

ship damaged items to you (your Customers), but these damaged items can still be used for charitable

purposes. Printful reserves the right to donate all damaged items with full or partial designs to charity and

you hereby waive your right to collect royalties or other fees regarding damaged Products that are

donated.

If a Product the Merchant has ordered goes out of stock and the Merchant has not opted-out of Product

alternatives in store settings, the Product might be substituted at Printful’s own discretion and without any

express notification with the most appropriate Product alternative in the order to avoid fulfillment delays,

unless we can’t find a comparable replacement, in which case the Merchant still need to wait for the

original Product to be restocked. If the Product alternative costs more than the original Product being

substituted, Printful will charge the price Merchant has paid for the order of the Product. For Product

alternatives that cost less than the original Product, we’ll refund you the difference. If you wish to opt-out

of alternative Products, you can change it in the store settings. Unless the Merchant has opted-out of

Product alternatives in the store settings, Merchant is solely responsible for informing Merchant’s

Customers about the Product being substituted with a Product alternative.

13. Purchase of products

Your order is purchase of a Product for which you have paid the applicable fee and/or other charges that

we have accepted and received. Any Products in the same order which we have not accepted do not form

part of that contract. We may choose not to accept any orders in our sole discretion.

Orders are placed and received exclusively via the Site. Before ordering from us, it is your responsibility to

check and determine full ability to receive the Products. Correct name of the recipient, delivery address

and postal code/zip code, up-to-date telephone number, and email address are absolutely necessary to

ensure successful delivery of Products.

All information asked on the checkout page must be filled in precisely and accurately. Printful will not be

responsible for missed delivery because of a wrong or misspelled recipient name or surname, delivery

address or an inappropriate phone number. Should you like to ask for a change in the delivery address,

phone number, or any other special requirements, please contact Printful.

14. Delivery

We deliver to most places in the world. You shall cover delivery costs. Delivery prices are additional to the

Product’s price and may vary depending on delivery location and/or sort of Products, and additional

charges may be added to the order for remote or difficult to access locations that require special attention.

Flat rate delivery charges are shown on our checkout page; however, we reserve the right to advise you of

any additional delivery charges that apply to your specific delivery address.

Some Products are packaged and shipped separately. We cannot guarantee delivery dates and to the

extent permitted by law accept no responsibility, apart from advising you of any known delay, for Products

that are delivered after the estimated delivery date. Average time for delivery may be shown on the Site. It

is only an average estimation, and some delivery can take longer, or alternatively be delivered much

faster. All delivery estimates given at the time of placing and confirming order can be subject to change. In

any case, we will do our best to contact you and advise you of all changes. We try our best to make

Product delivery as simple as possible.

Ownership of the Products will only pass to you/Customer after we receive full payment of all sums due in

respect of the Products, including delivery charges and taxes, and deliver the Products to the carrier.

We make no guarantees with respect to any collaboration we undertake with you, including any

collaboration with respect to Services, Products (including new Products) or any integration with a vendor

platform.

15. Release

To the fullest extent permitted by law you release us and all other Printful Parties from any and all claims

and demands, as well as any and all damages, losses, liabilities, judgments, costs, reasonable attorneys’

fees, and other expenses incurred or suffered by any Printful Party, of every kind and nature, known and

unknown, relating to or arising out of any right, claim, or matter (a) which is disclaimed by Printful (or for

which Printful provides no guarantees) under this Agreement, or (b) for which Printful is otherwise

indemnified or released by you under this Agreement.

16. Indemnity

To the fullest extent permitted by law you will defend, indemnify, and hold Printful and the other Printful

Parties harmless from any claim or demand made by any third party (including, but not limited to, your

Customer), as well as any and all damages, losses, liabilities, judgments, costs, reasonable attorneys’ fees,

and other expenses of every kind and nature, known and unknown, incurred or suffered by the Printful

Parties, relating to or arising out of (a) your breach of this Agreement, (b) your use (or misuse) of our

Services, (c) your Content, (d) the infringement by your Content or your account of someone else’s

intellectual property or other rights, (d) your violation of any law or the rights of a third party, or (e) if you

are a Merchant, any claims related to products or items sold by you through our Services, including claims

for misrepresentations by you to your Customers and claims for physical injury or property damage by any

of your products or items that are warehoused for you by Printful. We reserve the right to handle our legal

defense however we see fit, even if you are indemnifying us, in which case you agree to cooperate with us

so we can execute our strategy.

17. Governing Law

This Agreement, and all disputes and claims arising out of or in connection with this Agreement or its

subject matter or formation including non-contractual disputes and claims, are governed by the laws of the

State of North Carolina, without regard to its conflict of laws rules. These laws will apply no matter where

in the world you live or are located but if you are an User living in the European Economic Area or

Switzerland the laws of the Republic of Latvia will apply to any dispute arising out of or relating to this

Agreement. Notwithstanding the aforementioned, nothing in this Agreement, including the aforementioned

choice of law provision, affects your rights as an User living in the European Economic Area or Switzerland

to rely on any mandatory provisions of the law of the country in which you are resident.

For Users in the European Union: Alternatively, you can contact the consumer center in your country or

you can decide to access the platform for alternative extra-judicial resolution of disputes provided by the

European Commission.

18. ARBITRATION AND JURY TRIAL WAIVER

“Disputes” means all disputes and claims arising out of or in connection with this Agreement or its subject

matter or formation including non-contractual disputes and claims, excluding only claims under the

Limited Warranty and claims brought by Users living in the European Economic Area or Switzerland against

Printful in European Economic Area. All Disputes shall be finally settled by final and binding arbitration,

using the English language, administered by the American Arbitration Association (the “AAA”) under its

Commercial Arbitration Rules (“Commercial Rules”) in effect at that time. The Rules are deemed to be

incorporated by reference into this Agreement. As of the date of this Agreement you can find them here or

by calling the AAA at 1–800–778–7879. The Federal Arbitration Act applies to this Agreement. The

arbitration shall be administered by the AAA and shall be conducted by a sole arbitrator selected in

accordance with the Commercial Rules unless otherwise mutually agreed by the parties. Unless Printful

and you agree otherwise, any arbitration hearings will take place in Charlotte, North Carolina, except that,

for Users, any arbitration hearings will take place in the county of your residence. Judgment on any

arbitration award may be entered and enforced by any court that has jurisdiction to do so. Any arbitration

will take place on an individual basis and neither the arbitrator nor AAA are empowered to conduct a class

arbitration, class action or to resolve claims of more than a single claimant in anything other than a single

proceeding, unless both parties consent. You and Printful acknowledge that AAA may conclude that the

Consumer Arbitration Rules or the Rules for the International Centre for Dispute Resolution may be more

appropriate in certain cases. You and Printful agree to abide by the decision of the AAA as to the applicable

rules in cases where a party may assert that the Commercial Rules are not appropriate.

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND PRINTFUL KNOWINGLY, VOLUNTARILY,

IRREVOCABLY AND ABSOLUTELY WAIVE ALL RIGHTS TO A TRIAL BY JURY OF ANY AND ALL

DISPUTES (AS DEFINED ABOVE). THIS JURY TRIAL WAIVER IS INTENTIONALLY MADE AS YOU

AND PRINTFUL WOULD PREFER TO RESOLVE ALL DISPUTES (AS DEFINED ABOVE) AS PROVIDED

BY THIS SECTION 18. THIS JURY TRIAL WAIVER IS A MATERIAL INDUCEMENT TO ENTERING INTO

THIS AGREEMENT. FURTHERMORE, YOU AND PRINTFUL KNOWINGLY, VOLUNTARILY,

IRREVOCABLY AND ABSOLUTELY WAIVE ALL RIGHTS TO PARTICIPATE IN A CLASS ACTION,

CLASS ARBITRATION OR OTHER FORM OF JOINT DISPUTE RESOLUTION WITH OTHER PARTIES.

Notwithstanding the foregoing, you may instead assert your claim in any Dispute in “small claims” court if

you provide us with written notice of your intention to do so before any claim is submitted to arbitration

and provided that (a) your claim qualifies, (b) your claim remains in such court, and (c) your claim remains

on an individual, non-representative, and non-class basis.

Also, notwithstanding the foregoing, each party shall have the right to bring an action in a court of proper

jurisdiction for injunctive or other equitable or conservatory relief, pending a final decision by the

arbitrator.

You and Printful shall each bear 50% of all fees and expenses of the AAA and the arbitrator except as

otherwise provided by the Commercial Rules (or, if applicable, the Consumer Arbitration Rules or the Rules

for the International Centre for Dispute Resolution). The arbitrator may award such fees and expenses of

the AAA and the arbitrator as well as other expenses and reasonable attorneys’ fees to a prevailing party

consistent with the provisions of the Commercial Rules (or, if applicable, the Consumer Arbitration Rules or

the Rules for the International Centre for Dispute Resolution).

19. Privacy and Personal Data Processing

Printful collects your personal data to provide our Services. We are committed to protecting your personal

data and privacy and our Privacy Policy details and explains how we are processing Site visitor and User

personal information. By accepting this Agreement, you are also accepting and acknowledging our Privacy

Policy.

If you are a Merchant and provide us with your customers’ personal data, our Data Processing Terms,

which are incorporated in this Agreement by reference, apply.

20. General

No agency, partnership, joint venture, employee-employer, franchisor-franchisee relationship, etc. is

intended or created by this Agreement.

Printful will not be liable or responsible to you, nor be deemed to have defaulted or breached this

Agreement, for any failure or delay in Printful’s performance under this Agreement when such failure or

delay is caused by or results from acts or circumstances beyond our reasonable control, such as any fire;

flood; earthquake; governmental action; war, invasion or hostilities; national emergency; explosion;

terrorist threat or act; riot or other civil unrest; insurrection; epidemic; lockout, strike or other labor dispute

(whether or not relating to our workforce); inability or delay in obtaining supplies; telecommunication

breakdown; or power outage.

You represent that you have all necessary permits to grant us with Customer’s personal data to fulfill this

Agreement.

To ensure full customer support and a higher quality of service, Printful can sign in to customers/users

accounts as a customer according to Printful’s Privacy Policy.

If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck and

the remaining provisions shall be enforced. In our sole discretion, we may assign this Agreement upon

notice to you. Headings are for reference purposes only and do not limit the scope or extent of such

section. Our failure to act with respect to a breach by you or others does not waive our right to act with

respect to subsequent or similar breaches. We do not guarantee we will take action against all breaches of

this Agreement.

Printful at its own discretion reserves the right to transfer or assign this Agreement or any right or

obligation under this Agreement at any time, including the right to engage third party manufacturing

services to perform any Services. If you are a User in the European Economic Area and such transfer or

assignment may reduce your guarantees under this Agreement, then Printful will ask for you permission

beforehand.

If you have any questions about this Agreement, please email us at orders@duckprintshirts.com.